Last Updated: 19 Oct 2023
At pepiko.com, we aim to provide a satisfactory experience for buyers of digital photos. Due to the unique nature of digital products, our return and refund policy for digital photos is designed with some limitations in mind.
Refunds
We generally do not offer refunds for digital photo purchases, as these products cannot be physically returned. However, exceptions may be made under the following circumstances:
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Product Defect: If the digital photo file is corrupted, incomplete, or not as described, you may request a refund. We may ask you to provide evidence to support your claim, such as screenshots or descriptions of the issue.
Refund Process
To request a refund for a digital photo purchase:
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Contact us via Email (checkout the email address on the contact page) with details of the issue, your order number, and any supporting evidence.
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Resolution: We will review your request and work to find a fair resolution, which may include providing you with a corrected or alternative digital photo file.
Exceptions
Please note that some photographers on our platform may have their own return and refund policies. Prior to making a purchase, we recommend reviewing the photographer’s specific terms and conditions, if any.
Contact Us (https://www.pepiko.com/contact/)
If you have any questions or concerns about our return and refund policy for digital photos, please contact us.